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IT Services Engineer

Job Title: IT Services Engineer
Contract Type: Full Time
Location: Leicester
Salary: £25,000
REF: PP-EXT30616-3
Job Published: about 2 years ago

Job Description

IT Services Engineer- Leicester

Salary up to £25,000 depending on experience 

(Mon- Fri, 9am-5pm)




A great opportunity to join a growing  IT technical services organisation. 

We are currently seeking a self-motivated, enthusiastic and adaptable Microsoft Technician to join their existing team with immediate effect. We are not just looking for people to maintain systems and "exist" on a day to day basis. The successful candidate will receive considerable support in achieving their full potential, candidates are expected to challenge the norm, have fresh ideas and make a difference.

This is a dynamic environment where new installations utilising the latest tried and tested IT solutions are a frequent part of our operation.

This is a diverse technical role dealing with small to medium SME clients, utilising mainstream technologies such as Windows Server 2012, Hyper-V, LAN & WAN Networking solutions as well as the latest Cloud services. The ideal candidate will be a key part of a highly motivated technical team and have excellent customer interaction skills. An ability to document customer issues and articulate in non-technical jargon are essential. Our client has always remained at the leading edge of technology therefore, candidates are expected to have a flexible approach to work and be able to pass mainstream certification exams as needed by the business. 

Job Specification:

• Provide on-site, remote, email and telephone support
• Diagnose and troubleshoot both hardware and software support requests
• Monitor SLA’s and prioritise work to stay within SLA’s
• Assist the account managers with correctly sizing and configuring solutions
• Assist with installation rollouts
• Complete on-site scheduled health checks

Essential Skills / Experience:

• Experience of supporting and installing Windows Servers
• Active Directory and Group Policy configurations
• Experience of supporting desktop and mobile devices
• To be familiar with Microsoft Office and the ability to support users on all the common tools including Excel, Word and Outlook
• Current cloud services, including Office 365 migration and administartion
• Networking solutions, TCP/IP, LAN, WAN technologies and VOIP (Desirable)
• You will have at least 2 years’ experience in a role where you have provided IT support to multiple clients or a business with multiple locations
• A full and clean UK driving license.